Kenmore - Buyer Beware!
We bought 2 Kenmore Stacked Washer/ Dryer units for our newly remodeled laundry room just 3 1/2 years ago. Both washers have both broken already and the repair company said it does not make sense to fix them but to buy new units and be sure to purchase the longest...Read more
Bought a Kenmore gas grill one year ago,kept it covered, cleaned and out of tbe weather. Opened it for the first time this season and all of the burners were broken and rusted away. Contacted sears and kenmore about warranty. They told me that nothing was warranty...Read more
We purchased a Kenmore refrigerator freezer two years ago and have had to have it repaired 15 times. The bottom freezer drawer handle has broken 3 times, the drawer itself had to be replaced, all of the rubber seals have broken down and had to be replaced, the...Read more
- Service technicians though many were from contractors
I didn't like
- Customer care
- Product design and material quality
- Poor record keeping and communication between departments
Two days ago my Kenmore elite convection microwave started beeping and a E 11 code came up on the display. The manual does not mention this code or any other codes for that matter. I've tried contacting Kenmore and Sears and no one knows what the code me but insist I...Read more
Our Kenmore refrigerator is not even 6 yrs old and the LG sealed compressor failed causing us to lose all the food in the freezer. The repairman that came out said it was a piece of junk, the repair would cost between 800.00 and 1200.00 dollars and would not be worth...Read more
BUYER BEWARE – KENMORE REFRIDGERATOR November 30, 2016 I purchased a Kenmore Elite 795.74093.411 / Seri # 607R00046 June 25, 2018 it stopped working ( less than 18 months), I lost everything in it. I phoned Sears and found out that it was no longer under warranty and I...Read more
Kenmore - Considering that I was hung up on...now I'm real pissed!
I was hung up on!!! Come on, im never buying anything from sears again!
My oven handle often falls off which causes the oven door to slam shut and burns my arm in the process. When I called for repair, your moronic repair and service team told me that they can send a repair person out to "diagnose the issue". I don't need that - the screws...Read more
I didn't like
- Having to pay for repairs for a manufacturer defect
- Getting burned from your defective oven
- Rude offshore customer service
In August, 2016 I purchase a Kenmore #61722 washer/dryer combo. The first problem is they delivery a gas unit instead of the electric one I purchased. No problem, they came and replaced the unit with the proper unit. Less than 2 years later the stainless steel 'drum'...Read more
I purchased a kenmore refrigerator 2 years ago. It stopped working on July 22 2018. I came home after a long day at softball to a defrosted freezer. What a mess!!! I called July 23 2018 and was told no one could come until August 2nd. I have a family of 6 so I was not...Read more
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