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Kenmore - Worst product customer service

I purshased a water heater from Sears by Kenmore 4 years ago it went bad. Product is still covered under warranty. Kenmore directs call to Sears. Sears wants to charge 79.00$ just to look at water heater.
1.0
Details
Customer service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Value for money
Warranty
Website
#1346378
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We purchased a Kenmore refrigerator freezer two years ago and have had to have it repaired 15 times. The bottom freezer drawer handle has broken 3 times, the drawer itself had to be replaced, all of the rubber seals have broken down and had to be replaced, the...
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1.0
Kenmore, Washington
I liked
  • Service technicians though many were from contractors
I didn't like
  • Product design and material quality
  • Customer care
  • Time lost trying to deal with warranty
#1344428
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Our Kenmore refrigerator is not even 6 yrs old and the LG sealed compressor failed causing us to lose all the food in the freezer. The repairman that came out said it was a piece of junk, the repair would cost between 800.00 and 1200.00 dollars and would not be worth...
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#1344341
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Kenmore - JUNK !!!
Bought a Kenmore gas grill one year ago,kept it covered, cleaned and out of tbe weather. Opened it for the first time this season and all of the burners were broken and rusted away. Contacted sears and kenmore about warranty. They told me that nothing was warranty...
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1.5
#1339456
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Kenmore microwave stopped heating up

Microwave stopped Heating up Whatever was put in it. Everything else works but the heating element. It is only a year and a half old and paid lotta money for it. Did not buy warranty. Didn’t think I would need it on a microwave. How do I get it fixed
#1328373
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Kenmore - Considering that I was hung up on...now I'm real pissed!

I was hung up on!!! Come on, im never buying anything from sears again!
1.0
Details
Customer service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Value for money
Warranty
Website
#1325314
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Featured

Kenmore - Buyer Beware!
We bought 2 Kenmore Stacked Washer/ Dryer units for our newly remodeled laundry room just 3 1/2 years ago. Both washers have both broken already and the repair company said it does not make sense to fix them but to buy new units and be sure to purchase the longest...
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Anonymous
Manuel

Westinghouse the best laundry machine.We had one for over 20 years

2.0
#1322131
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I purchased a kenmore refrigerator 2 years ago. It stopped working on July 22 2018. I came home after a long day at softball to a defrosted freezer. What a mess!!! I called July 23 2018 and was told no one could come until August 2nd. I have a family of 6 so I was not...
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1.0
#1319224
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In August, 2016 I purchase a Kenmore #61722 washer/dryer combo. The first problem is they delivery a gas unit instead of the electric one I purchased. No problem, they came and replaced the unit with the proper unit. Less than 2 years later the stainless steel 'drum'...
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#1315996
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My oven handle often falls off which causes the oven door to slam shut and burns my arm in the process. When I called for repair, your moronic repair and service team told me that they can send a repair person out to "diagnose the issue". I don't need that - the screws...
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h.kitchener
h.kitchener

If it costs $149 to make the handle "safe" then your choice is to either get the kit and make it safe or just buy another range, depending on how old it is. As for Sears, just...

1.5
I didn't like
  • Getting burned from your defective oven
  • Having to pay for repairs for a manufacturer defect
  • Your customer service and burns from your defective product
#1311737
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