Kenmore
Kenmore Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.6 star rating from 175 reviews, 8% would recommend; most feedback is unfavorable with 89% negative responses and frequent reports of poor product/service quality.
Positive Feedback
Purchases are straightforward and some buyers note easy ordering, but positive comments are rare.
Negative Feedback / Risk Areas
- Widespread product failures and perceived cheap quality.
- Parts unavailable or back-ordered, leaving appliances unrepaired.
- Poor customer service and long delays resolving warranty or refund requests.
- Requests for refund frequently cited as resolution by consumers.
Key Takeaways for Future Customers
- Check recent Kenmore reviews and Kenmore customer complaints before buying.
- Confirm warranty terms, parts availability, and refund processes up front.
- Consider alternatives if timely service or reliable repairs are essential.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.6 star rating from 175 reviews, 8% would recommend; most feedback is unfavorable with 89% negative responses and frequent reports of poor product/service quality.
Positive Feedback
Purchases are straightforward and some buyers note easy ordering, but positive comments are rare.
Negative Feedback / Risk Areas
- Widespread product failures and perceived cheap quality.
- Parts unavailable or back-ordered, leaving appliances unrepaired.
- Poor customer service and long delays resolving warranty or refund requests.
- Requests for refund frequently cited as resolution by consumers.
Key Takeaways for Future Customers
- Check recent Kenmore reviews and Kenmore customer complaints before buying.
- Confirm warranty terms, parts availability, and refund processes up front.
- Consider alternatives if timely service or reliable repairs are essential.
Media from reviews
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Palmdale, California
Refrigerator
I have a Kenmore refrigerator with a defective failed sealed system. Failed compressor.
Evap leak - apparently Kenmore/LG has had this problem and has bought people out of their fridge according to my repair person. Obviously, I wasn't one of them.
- Spacious
- Cooling system is broken
Preferred solution: Full refund
User's recommendation: Don’t buy Kemore or LG
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
North Miami Beach, Florida
My oven door exploded
They asked about the warrantyNo warranty no helpIt is their product and they are responsibleHow come a glass of an ove which is turn off can exploded and shattered in piecesHappy than no one was in front in the kitchenI will continue to fight until I get satisfactionThis accident should never happen
The problem has to be fixed by Kenmore manufacturer and for free because they are responsible of this accident
The oven door glass exploded. I baked a cake in the afternoon, and I turned it off.
After it exploded.
Thank you, God, no one was hurt. Who should I contact?
Preferred solution: Full refund
User's recommendation: Be careful
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
North Miami Beach, Florida
Abandoned by Kenmore
The only thing that matters it is your warrantyNo warranty no helpThey are just telling me that they can’t do anything for meI need to pay for repair or replacementHow come it can happen?They continue to tell me that the stove was hit or I didn’t use it correctlyDo we need a diploma to open and close the door of the oven?They always say that the case is closed and I have to pay for itNo mercy with seniors retired
The glass door of my oven exploded in pieces.
A very serious and dangerous accident happened and they are responsible. How come something like this happened?
I called and nobody wants to take care of it.
They want to send a technician to make me pay.
I dont have that money for repairs or replacement. They are lucky that we were not injured.
We are seniors retired and it is hard to pay for repairs or replacements.
If I dont get an answer or a call from them I will file a complaint to BBB
- Nobody contacted me about my concern
- Never answered me
- Bad service
Preferred solution: A new stove
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNightmare Refrigerator Install
Amazon cancel their contract with Kenmore and Sears Services as they do not meet their standards and practice standards which include premium customer service which they do magnificantly. Amazon has the market share for a very good reason, THEY CARE ABOUT THE CUSTOMER!
- Run ok
- Machines are competitive
- Horrible service providers at sears and kenmore unwilling to help customer
Preferred solution: Apology
User's recommendation: Buy your appliances from Amazon or Costco. Never buy anything that needs installation, service or setup from Kenmore or Sears. Hope Amazon will correct this alliance and chose other manufacturers products to sell.
Help to fix my machine
Help me.i have used the machine for a long time. Nee help please call me.
No one.
I swear the phone in your. Office
User's recommendation: No answer on the phone
New Orleans, Louisiana
*** appliance
I paid 150$ for the tray in my fridge. It broke again.
The fridge is almost 2 years old. The part was sent septuof 2024
User's recommendation: Don’t buy kenmore
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThe support@***.com email address doesn't work
I need to send some photos to identify the model number of our refrigerator. You can't send photos over the phone.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnhappy customer
I have yet to hear from Kenmore
Bought a Kenmore dishwasher through Lowes online. Went and picked it up.
Got it home and left it in the box until the following weekend when our tech was coming to install it. Took it out of the box and the frame was bent so it is unable to be opened (the door). Lowes refuses to do anything.
Someone needs to do something before I contact my attorney and take both Lowes and Kenmore to court over this. This is absolutely ridiculous and unprofessional on both parts.
- Poor customer service and warranty
Preferred solution: Full refund
User's recommendation: Do not buy any appliance from kenmore!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDissatisfied
Ice Maker spitting out (30+) fragments of plastic with ice. First discovered initially after delivery and disregarding first bin of ice. While eating were removing plastic from my mouth while drinking and eating.
Preferred solution: Full refund
User's recommendation: Check to see that yours doesn't come with this issue.
Kenmore hit water warranty
The phone gets answered and then immediately hangs up on me, no options, no human, nothing! Total disrespect and disregard for customers
User's recommendation: we have had Kenmore appliances for decades however, this warranty situation is a nightmare and not being able to reach anyone for five days has been insane
Redmond, Washington
Poor product
Ice maker Kenmore elite OUT 3 times. The Company needs to evaluate the cause for failures and do something to fix.
User's recommendation: Do not buy
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBad skillet
Terrible skillet they sold me and no customer service to address the issue. Shame on you. Stay away from this company.
User's recommendation: StayAway
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed a replacement
Well, my Kenmore Elite is only 3 years old, and they tell me no parts can be ordered. I have been without a refrigerator since May 6.
I called and a technician (repair) came out and ordered the part, but it never arrived. Another technician came once I called again and he said the part cannot be gotten; I have to replace the refrigerator. Despite this, the part still did not come, and I have been on stand-by ever since. They suggested I take out the home protection warranty, so I did, but I am wondering why, because the refrigerator was already covered by Kenmore since no part can be ordered to fix it.
I have called several times and they say 7-10 business days.
Another technician came out and I showed him the part they ordered, and he wanted to charge me $110.00 for coming out. He said, 'I didn't do anything and you have all the records, and I am not charging you.' So now it is August 14, and I'm still without an answer.
Preferred solution: Full refund
User's recommendation: Don’t buy from Sears, will not service you right, or follow up correctly
Fort Lauderdale, Florida
Repair
Hello, I had Kenmore refrigerators from sear 2019, but I loss proof of purchase. My refrigeration is not cool, door side at plastic part is so hot, when I turn it off a feed day, then I turn it on again it work normal in a couple weeks and happen again, I call a technician for repair , they said contact to you, do you have something for help, Paul Pham
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI bought a lemon refrigerator… 3 weeks after I bought it … the trouble began
For 2 years and 2 months the SAME icing situation was happening I paid $3299.00
For this GREAT refrigerator 3 weeks after buying it I had trouble with the freezer not freezing properly man came out changed a tube 1 month later same problem.. changed compressorbottom line I bought the protection plan the last time the repair man came he knew EXACTLY what the problem was unfortunately he BROKE a part Sears refused to fix it instead they authorized a replacement but ut is nothing like the 1 I had I kept telling Sears repair it was a LEMON and I wanted it replaced for the EXACT SAME ONEinstead they want to give me one that sells for$1699.00. I told them it was like I was driving a BMWand they want to replace it with Camry both are cars both have 4 wheels both have power searing but they are NOT EQUAL.
I HATE Sears especially their PROTECTION plan total ripoff
User's recommendation: NEVER buy a Kenmore product… and NEVER EVER fall for their “Protection “plans
Santa Ana, California
Refrigerator Air Filter
How do I feel about the current issue? I feel like I got ripped off.
The filter was supposed to be delivered by Feb 11th. Where is it?
User's recommendation: Do not use this company
About
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Kenmore is an American company. The company specializes in development, design and manufacturing of home appliances. Kenmore brand was created in 1927 by Sears. After the Second World War, Sears introduced Kenmore Harmony House line of household appliances. The brand offers a huge option of different household appliances such as washing machines, dryers, ranges, garbage disposals, trash compactors, and a number of related accessories. Kenmore is considered to be one of the most popular manufacturers of household appliances in the United States.
The company operates a web site where the customers can choose some home appliances, download owner manuals, solve their troubleshoot problems, and check frequently asked questions about Kenmore and its products.
Kenmore is ranked 811 out of 6242 in Appliances and Electronics category
USA, Worldwide
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