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My husband and I purchased two sets of washers and dryers, refrigerator, microwave, stove and dishwasher in May 2016. All the appliances have been fine except our Kenmore 5.3 cu. ft. washer. We had to call the service department right at a year, of course after the...
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1.0
#1162745
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Issue occurred with Kenmore Elite refrigerator on 11/03/17. Bought expensive extended warranty with new purchase i 2015 and called for service to fix the issue with refrigerator but customer service was rude and not co-operative to get appointment soon enough. Oddly...
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1.0
#1125895
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Bought a refrigerator from local Sears store. Refrigerator ice machine stopped working and then the refrigerator stopped cooling or freezing. Call locate repair man to come fix. Then 2 months later same thing happened. They said that there was a leak with the freon and...
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1.5
#1119319
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after months of contacting and finally doing my own research i found out "letters were sent to woners of Kenmore oasis premiere model number 110.27092600" because of a recall for the F1 error message. I contacted several ph numbers that were given to me to contact...
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1.5
#1115845
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New 2000.00 refrigerator purchased from Sears in Kearney NE, paid in full September 2016, delivered to new Home December 2016 we moved in new home January 2017. Extended warranty purchased also. 10/1/16 Frig and freezer stopped cooling called local Sears they had no...
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1.7
I didn't like
  • Mad
#1115792
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Kenmore - Very pissed customer

I have a Kenmore freezer, it has had 3 compressors put in it and a conductor, I think thats what it was. Now its down again, they never replace all the food that I lose. I will never buy any appliance from sears again!!!
#1104487
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fridge goes warm does not cool call for service from sears protection plan. They come and defrost it replaced a part once or twice but have not fixed the problem. Now, I call them, spend three plus hours on the phone. The last thing the service tech tells me after...
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#1103269
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Kenmore - Warranty problems!!!

Worst customer service I have ever experienced with water heaters. Go with Rheem or anything other than Kenmore. Product is garbage, customer service is garbage, warranty department is garbage. The last lady I spoke with was very rude, and did nothing but give me the run around.
1.0
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#1089214
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Kenmore - Great

I've own kenmore applainces for 50 years no ptoblem wore them out
#1088801
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Contact Kenmore

Mailing Address:
Sears Brands, LLC
Sears Holdings Management Corporation 3333 Beverly Road
Hoffman Estates, IL 60179
Phone:
(800) 549-4505
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We purchased a new matching washer and dryer from Sears in March of 2017. The configuration of the exhaust was wrong on the dryer so it had to be replaced. The dryer was out of stock so we had to wait for the new stock to come in. When the new stock came in it was a...
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#1088588
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