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Kenmore - Terrible

We have purchased a Kenmore elite French door bottom freezer refrigerator and now the side of the unit is bulging into our cabinetry. Sears will not replace because it’s a cosmetic issue and the refrigerator works fine. this will be my last Kenmore purchase and my last time shopping at Sears good day!
1.0
Details
Customer service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Value for money
Warranty
Website
#1222683
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Purchased Kenmore Elite 51779 fridge on 12/29/2016 and was delivered on 1/4/2017. Reported an issue with ice maker on 11/22/2017. Tech came out and replaced ice maker and left, but it was still broke. Reported 2nd issue on 11/27/2017. A different tech came out and...
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Anonymous
Anonymous

Hear is a list of local management of Sears home service phone numbers.Tom 716-570-1391, Mike 518-331-2341, Lisa 585-455-1711, Darlyene 585-424-0912, Mark 716-536-0159, Bob 71...

2.6
I liked
  • Easy to purchase
I didn't like
  • Quality
#1216571
Reply to reviews
Dont waste your time with this POS... we had an ancient machine that worked great for years...replaced with a Kenmore that LEAVES DISHES DIRTIER then they started. I will never buy another product from this company and hope that they go bust peddling this junk. Had it...
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2.1
#1214938
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Kenmore - Warranty is garbage

They will not cover a warranty unit because charge of home ownership. They are not fair to consumers. They are definitely not going to get repeat customers , their lost Kenmore
2.1
Details
Customer service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Value for money
Warranty
Website
#1198449
Reply to reviews
Bought a brand new refrigerator in 2015 and paid $2600+ for it and thank God I bought the extended warranty...to date repairmen have been here 8 times! Ice maker was the original problem so it was replaced. Next time same problem they replaced the whole left door...
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atomicgirl24_25
atomicgirl24_25

Yeah, these fridges are horrible. The one we bought a couple of years ago started malfunctioning shortly after we bought it. The freezer keeps forming a very thick sheet of ic...

#1196760
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Kenmore - Dryer Rust
I am starting to see rust on the back of the drum of my Kenmore dryer only 6 mo old. I was told this is cosmetic and not covered under warranty. This is a high end steam dryer, one would think they would use materials that do not rust so quickly. I have emailed a...
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1.0
I didn't like
  • What i purchased
#1196682
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After only 20 months, the ice maker, with very limited use (single/travel) is not functional...............NO MORE KENMORE FOR ME!!!!!!!!!!!!! BEWARE!!!!!!!!!! Why do you continue to manufacture these inferior products? Kenmore and all parent companies are under...
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#1195028
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My husband and I purchased two sets of washers and dryers, refrigerator, microwave, stove and dishwasher in May 2016. All the appliances have been fine except our Kenmore 5.3 cu. ft. washer. We had to call the service department right at a year, of course after the...
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1.0
#1162745
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Issue occurred with Kenmore Elite refrigerator on 11/03/17. Bought expensive extended warranty with new purchase i 2015 and called for service to fix the issue with refrigerator but customer service was rude and not co-operative to get appointment soon enough. Oddly...
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1.0
#1125895
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Contact Kenmore

Mailing Address:
Sears Brands, LLC
Sears Holdings Management Corporation 3333 Beverly Road
Hoffman Estates, IL 60179
Phone:
(800) 549-4505
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Bought a refrigerator from local Sears store. Refrigerator ice machine stopped working and then the refrigerator stopped cooling or freezing. Call locate repair man to come fix. Then 2 months later same thing happened. They said that there was a leak with the freon and...
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1.5
#1119319
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