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We have a Kenmore Elite refrigerator that is just 9 years old that has a refrigerant leak in the condenser coil. The Sears service person cannot repair the leak - they are only allowed to replace the entire sealed unit consisting of the condenser coil as well as the compressor for ~$1300.

What a rip off since all that is required is to braze the condenser line and re-charge the system. A word of warning to potential new Kenmore refrigerator purchasers - these refrigerators are made by either Samsung or LG and it is my understanding that the agreement Sears has with these companies precludes any independent service repair shop from obtaining parts for these units. So you're locked into having Sears do all your repairs. Also, the cost of Sears extended warranty is exorbitant compared to the same coverage provided by Home Depot, HH Gregg or Best Buy ($600 versus $150).

And finally according to the Sears salesperson only one part in the compressor is covered by the warranty so if something else fails you're SOL! Beware of Kenmore products!!!

Reason of review: Bad quality.

Location: Gaithersburg, Maryland

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Guest

The compressor died in my Kenmore Elite Refrigerator--Model 795.74043.411--in 6 years. I paid $1400 for it in 2015 and it failed in June 2021.

The Sears Home tech charged $187.00 for the visit. The new compressor would cost $700 and labor would be $1000. The warranty is only for 1 year.

The Sears Home tech told me that Sears/Kenmore knew there was a compressor problem in 2017 but chose not to disclose. He also said do not buy Kenmore.

Florice Xeh

Had the same issue 3years into our Kenmore grab n go the lg compressor went out and cost me 700 bucks couldn't use Sears repair because they cant schedule except 8 plus days out and argue with you over missed appts on their end. I told them they owe me for my lost food hassle from the *** service I recieved and they refused, I argued with them until they threatened me with legal action, I made no threats or cursed, so buyer beware and Sears and Kenmore just tank already go under and never come back!

Guest

I have a 1 year old Kenmore which just quit cooling and I have lost all my items! Have a warranty but they say they can't come out for 5 days!!!!! Don't purchase Kenmore from Sears...I guess that is why they went out of business!

Florice Xeh

https://topclassactions.com/lawsuit-settlements/consumer-products/appliances/lg-kenmore-refrigerator-failure-class-action-lawsuit-investigation/ sign up!

Guest

We have had a Kenmore elite frig for 3 1/2 years. After two years the compressor went out.

Tonight it went out again.

Sears used to be a good reputable company but no more. I agree with the previous post they have become a real rip off company.

Guest

Same here We have a brand new less than a year old refrigerator broke down. Kenmore sent out a technician.

Who told us they have to replace the compressor and some other parts because of a leak. Now we have to wait 2 weeks for parts to come without a refrigerator?? Ridiculous, all this trouble they could have just replaced the dang thing for less cost.

Now they will send out another repair man to "try" to fix the problem. Good thing its negative degrees outside this week.

Guest

We just got less then 2 years out of our Kenmore elite. They want us to just keep trying to replace parts and see if that works, warranties are useless.

Time to shop elsewhere.

It's no wonder why Sears is hurting for business, With customer service like this.

Acey Bjt

Most appliances nowadays are throwaways---when they break and you cannot fix them yourself, throwaway and buy an new one---but, always buy a cheaper, no-frills appliance without all the bells and whistles. And, never fall for those extended warranties.

At least you got nine years out of it.

Hard to believe, but people still buy from Sears. A remembrance from years past?

Guest
reply icon Replying to comment of Acey Bjt

$2600 dollar throwaway!

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