Not resolved

If you are asked the question how long you expect a refrigerator to last, it would certainly be more than 5 years - more than likely 10-15 years. I have a 4 year old Kenmore refrigerator with a bottom freezer and the technical sent by Sears is telling me that he could attempt a repair for $500 which may or may not work (he said he would not trust that it would repair the frig).

He basically said I need a new refrigerator. I paid over $1300 for this appliance and I certainly expect it to last more than 4 years. Of course I did not purchase the warranty because you expect appliances to last. The technician is offering us a $100 coupon - you know where he can put that!

I will not buy another Kenmore appliance. You would think that someone at Sears would be reviewing these reviews and take some action to correct their customer dissatisfaction.

Reason of review: Bad quality.

Monetary Loss: $1300.

Preferred solution: Full refund.

I didn't like: Poor quality.

Company wrote 0 public responses to the review from Jun 16, 2016.
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Nope! Sears doesn’t care

San Dimas, California, United States #1176367

I also have a kenmore elite with the freezer not freezing. I am very disappointed with Sears.

My refrigerator is only 3 years old.

I expected a quality appliance to ladt longer than 3 years.

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