Product: Kenmore Refrigerator Clear all filters (0 of 82 reviews match)
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I bought a Kenmore fridge in 2016 and have had a technician out here four times to fix the ice maker. Now, for the fifth time the ice maker not working again and I find puddles of water on my floor beneath the fridge which I am concerned will damage my floor. The water...
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Kenmore Refrigerator
I didn't like
  • Product
#1239192
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Worst customer service ever! Purchased a Kenmore Elite Refrigerator two years ago. The compressor and condenser went bad, sending burnt oil through all the lines in the refrigerator. The unit will need to be completely flushed and there is no guarantee that they will...
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Anonymous
Anonymous

Great that your local news will do a story. I’m a ex tech and have been warning consumers for over a year now to contact the news media it will get you fast results. Rochester...

Anonymous
Anonymous

Should have purchased the service for 5 yrs it's all covered

2.5
Product
Kenmore Refrigerator
I liked
  • Large capacity of the refrigerator
I didn't like
  • Lack of american call center
  • Very poor customer service
#1230739
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I purchased a Kenmore Elite refrigerator Nov 2016 from Sears outlt. Was told it qualified for the mfg and extended warranty so trying to cover myself I purchased it . Since then it has been repaired no less that 8 times and parts are at my house now. They have paid for...
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1.3
Product
Kenmore Refrigerator
#1230284
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they will not fix them or replace them I owe 3000 dollars plus interest and to no avail sears will not help and flat our refuse to honor their products please help This is not what I expected from Kenmore or Sears. Do not purchase a Kenmore, especially from Sears. I...
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1.0
Product
Kenmore Refrigerator
#1224668
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Kenmore - Terrible

We have purchased a Kenmore elite French door bottom freezer refrigerator and now the side of the unit is bulging into our cabinetry. Sears will not replace because it’s a cosmetic issue and the refrigerator works fine. this will be my last Kenmore purchase and my last time shopping at Sears good day!
1.0
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Kenmore Refrigerator
#1222683
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I purchased a Kenmore refrigerator from Sears less than 5 years ago. Paid over $3000.00 for it and have had problems from the beginning. I did not purchase an extended service contract simply because I thought for that price it should last 10-20 years. Sears service...
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Anonymous
Anonymous

No its 1 yr only in all retailers

Anonymous
Anonymous

If it’s under 5 years old the sealed system should still be in warranty thru Sears. Check your owners manual. Rochester NY

Product
Kenmore Refrigerator
#1222649
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We purchased a Kenmore side by side in September 2015 and in the 2 1/2 years we have had to spend at least half of the cost of the frig on repairs to the icemaker. The reasons we got were: software not quite perfected, the factory lines installed were not correct, etc....
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1.6
Product
Kenmore Refrigerator
#1218653
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My Sears Kenmore refrigerator is less than 5 years old and developed a hole on the back wall, leaking water and ice. Sears technician informed this is non repairable defect, after charging me $99.00 for a service call. After several frustrating phone contacts and...
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Product
Kenmore Refrigerator
I liked
  • Back when they knew how to take care of their customers
I didn't like
  • Quality of merchandise and customer service
  • No one knew what they were supposed to do about my problem
#1216210
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Sears - Poor customer solution services

I was trying to solve the situation with a defective kemmor refrigateror delivery but each of whoever took my phone calls just played games with me, telling me like 6 diferentes stories only to keep my hopes up till the 30 days expired. I won’t ever go back to shop at Sears
2.4
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Kenmore Refrigerator
#1197459
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Next time same problem they replaced the whole left door (French door fridge). Every time a repairman comes within a couple of days there's a NEW problem added into the original problem. Vegetables in left drawer now freeze and we have thrown out lots of food! My...
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atomicgirl24_25
atomicgirl24_25

Yeah, these fridges are horrible. The one we bought a couple of years ago started malfunctioning shortly after we bought it. The freezer keeps forming a very thick sheet of ic...

Product
Kenmore Refrigerator
#1196760
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