Kenmore
Reviews and Complaints
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Verified ReviewerRefrigerator not making ice
- Design of the refrigerator
- Minor repairs
Preferred solution: A technician to try to troubleshoot the problem over the phone before sending out a technician
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Verified ReviewerReplacement filter won’t install
Preferred solution: Full refund
User's recommendation: No response from Kenmore. I ordered the right part. It matched the existing past. The part just would not install correctly. How can order from them again knowing the right part might not install again?
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Verified Reviewer | New York, New YorkRefrigerator not making ice
Dissatisfied with service
They gave me the runaround. Been trying to get the ice maker on our 2020 Kenmore Refrigerator.
A tech has been to our home once a month for the past five months. Said it was fixed after the 1st visit. It wasn't. Called back within a day.
They couldn't come back for three weeks. When they did they determined they needed to order two parts. Came back to install, still did not work. Came out again and decided they needed two other parts.
One part Came, the other one didn't. Now they are rolling me I need to contact Sears to use my appliance protection plan. I bought the plan after the Kenmore tech came. Called the.
And they said no, Kenmore has to fix it.
No body takes pride or ownership of my issue, even though I've paid them both. I will never buy a Kenmore product ever again, and we won't renew our appliance protection plan either.
User's recommendation: Run. They suck. Product quality is poor, and professional customer service is exceptionally poor, too. customer
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerA joke because of a defective refrigerator Kenmore only a year and a month old 2 days ago took the extended warranty and put the responsibility on us
Preferred solution: Full refund
User's recommendation: Do your research and especially your warranty
Burn & bruied
On Christmas Eve at my mothers house i was carrying a crockpot full of green beans to the table. The handle fell of the right side.
The hot pot with liquid inside filled with green beans went down my leg and burned it. The hitbthr floor with everything coming out of the crockpot.
The liquid on the floor was everywhere. I tipped toes out.. when I fell on my knee.
Whilch is now swollen & bruised.. Needless to say i know have part of the carpet & floor soaked & a swoolen bruised knee. This is my 3rd email since Christmas Eve...
I've had no response from Kenmore. I also have pictures from that night..
Lied bout fixing product,they knew they don't make parts for!!!
User's recommendation: Don't even think of buying kenmoe!!
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Verified ReviewerKenmore freezer
Preferred solution: A replacement of freezer with the SAME freezer without paying the non sale price, seeing as it never worked.
User's recommendation: Horrible customer service. Sears/Kenmore has gone downhill I’d think twice before buying from them again, Unless they resolve this soon. Very disappointed I sears….I always have bought from them but it might be time to find another source for buying appliances.
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Verified ReviewerQuestion - about refrigerator
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRecall
- No good any more
Preferred solution: Full refund
User's recommendation: Don't buy this from Sears whirlpool or Kenmore any more
Bad product
Trying to get help with kenmore 22 refrigerator
Refrigerator
Bad customer service/relations.
User's recommendation: Go elsewhere.
Need assistance fixing my washer
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