Patricia D Bhn

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Refrigerator not making ice

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Ice maker stopped making ice. We tried to get someone from Kenmore to help troubleshoot the problem but all they wanted to do was send a technician out for a fee. We just had a pay a repairman to come out to stop a leak.
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Loss:
$1
Pros:
  • Design of the refrigerator
Cons:
  • Minor repairs

Preferred solution: A technician to try to troubleshoot the problem over the phone before sending out a technician

Christopher G Pao

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Replacement filter won’t install

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Bought a pair of Kenmore 46-9490 refrigerator filters through Amazon. The part number matches my existing filter, they look like the existing filter but neither of the new filters will insert and twist into place like they are supposed to. Its not rocket science. What gives? How do I get it to work or get something that will work? Order date from Amazon Feb 17, 2023 Order # 114-379****-736**** Bought the same item several times over several years and the parts have always worked with no problems
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Loss:
$14

Preferred solution: Full refund

User's recommendation: No response from Kenmore. I ordered the right part. It matched the existing past. The part just would not install correctly. How can order from them again knowing the right part might not install again?

Patricia D Bhn

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| map-marker New York, New York

Refrigerator not making ice

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The refrigerator just stopped making ice. As I stated before, they want to send a technical out for a fee, but we just had to pay for a repair man to fix a leak. We need someone to help us troubleshoot the problem.
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Anonymous
map-marker Virginia Beach, Virginia

Dissatisfied with service

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They gave me the runaround. Been trying to get the ice maker on our 2020 Kenmore Refrigerator.

A tech has been to our home once a month for the past five months. Said it was fixed after the 1st visit. It wasn't. Called back within a day.

They couldn't come back for three weeks. When they did they determined they needed to order two parts. Came back to install, still did not work. Came out again and decided they needed two other parts.

One part Came, the other one didn't. Now they are rolling me I need to contact Sears to use my appliance protection plan. I bought the plan after the Kenmore tech came. Called the.

And they said no, Kenmore has to fix it.

No body takes pride or ownership of my issue, even though I've paid them both. I will never buy a Kenmore product ever again, and we won't renew our appliance protection plan either.

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User's recommendation: Run. They suck. Product quality is poor, and professional customer service is exceptionally poor, too. customer

Cherl W

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A joke because of a defective refrigerator Kenmore only a year and a month old 2 days ago took the extended warranty and put the responsibility on us

A joke because of a defective refrigerator Kenmore only a year and a month old 2 days ago took...
A joke because of a defective refrigerator Kenmore only a year and a month old 2 days ago... - Image 2
A joke because of a defective refrigerator Kenmore only a year and a month old 2 days ago... - Image 3
A joke because of a defective refrigerator Kenmore only a year and a month old 2 days ago... - Image 4
A joke because of a defective refrigerator Kenmore only a year and a month old 2 days ago... - Image 5
Over year ago August 2012 got 3,000.00 refrigerator Kenmore paid for and extended warranty and could not get anyone to service and through the responsibility on us so we took our warranty back now we have refrigerator that doesn't work that's defective okay Kenmore defective I recommend not to get warranty.
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Loss:
$2273

Preferred solution: Full refund

User's recommendation: Do your research and especially your warranty

Anonymous
map-marker Ormond Beach, Florida

Burn & bruied

On Christmas Eve at my mothers house i was carrying a crockpot full of green beans to the table. The handle fell of the right side.

The hot pot with liquid inside filled with green beans went down my leg and burned it. The hitbthr floor with everything coming out of the crockpot.

The liquid on the floor was everywhere. I tipped toes out.. when I fell on my knee.

Whilch is now swollen & bruised.. Needless to say i know have part of the carpet & floor soaked & a swoolen bruised knee. This is my 3rd email since Christmas Eve...

I've had no response from Kenmore. I also have pictures from that night..

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Anonymous
map-marker Newport, Pennsylvania

Lied bout fixing product,they knew they don't make parts for!!!

Bought a kenmore 14.8 cu ft frost free chest freezer,,not even a year old and quit !!! Called kenmore referred me to their tech support an sent guy out ,the repair man said"im no qualified to repair this plus said THEY DONT MAKE THE PART FOR IT!" Called again plus they sent email said it was repaired an case closed!! THE FREEZER NEVER FIXED!!! Called again I'm just getting run around!! Next step the ATTORNEY GENERAL!!! BBB, COMSUMER AFFAIRS!!! I WANT MY MONEY BACK!!! ILL NEVER BY KENMORE AGAIN !! VERY RUDE CONSUMER SERVICE!!
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User's recommendation: Don't even think of buying kenmoe!!

Pamela James P

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Verified Reviewer

Kenmore freezer

Case # 760**** Need replacement of Kenmore 176** ** cu ft chest freezer. I bought for my son, it never worked it cant be fixed and should replaced at no extra cost to me. Please fix this issue, I have spent many many hours on the phone trying to resolve this but because I got it on sale they will not replace with the exact same freezer without me paying the full price. I bought it on sale and I feel it should be an even exchange since its not my fault you sent a faulty product. Please get back to me ASAP
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Loss:
$200

Preferred solution: A replacement of freezer with the SAME freezer without paying the non sale price, seeing as it never worked.

User's recommendation: Horrible customer service. Sears/Kenmore has gone downhill I’d think twice before buying from them again, Unless they resolve this soon. Very disappointed I sears….I always have bought from them but it might be time to find another source for buying appliances.

Gregg A Uyd

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Question - about refrigerator

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Wanna talk to somebody about buying a new refrigerator? I dont know what else I can say. I just have to have 100 symbol so Ill just start filibustering reading through the phonebook.
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Preferred solution: Deliver product or service ordered

Barbara O Icd

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Recall

My washer is on recall list is why I called. Lg wt5001cw been banking since I first got machine seared came out to looked at washer leveled it said nothing's wrong I call to day said I had to pay 99.00 again and could not guarantee me it would be fixed or exch as nged I am not paying another time I pd 1400 with delivery I think I should have gotten a new washer always bought Kenmore and whirlpool. Need help Barbara osorio 912-255-****dont buy Kenmore by whirlpool products don't honer warrentys or recalls
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Loss:
$1400
Pros:
  • No good any more

Preferred solution: Full refund

User's recommendation: Don't buy this from Sears whirlpool or Kenmore any more

Anonymous
map-marker Barnwell, South Carolina

Bad product

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First of all, I dont like the name of this site! I received no satisfaction from KENMORE about my faulty appliance.
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Anonymous
map-marker Dallas, Texas

Trying to get help with kenmore 22 refrigerator

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Called them about refrigerator kenmore 22. Only sticker has a set of numbers. On model or serial nbr on fridge. Told me its inside by top shelf. Nope. Said cant help me. Not idea if compressor has R22 or 134A. The sticker has set of nbers for internal use only.
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Anonymous
map-marker Houston, Texas

Refrigerator

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I called to check the kenmore elite model number and asked them to send to me in writing as we needed it to be documented in order to send to home warranty company. The lady wad quite rude and flatly refused to do so. The warranty company said they usually send information to their customers.
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Anonymous
map-marker Oneonta, Alabama

Bad customer service/relations.

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Freezer has frost inside where door leaks. Bought from Lowes. They said only warranty for 3 days because Kenmore/Sears does not honer there warranty.
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User's recommendation: Go elsewhere.

Anonymous
map-marker Washington, District Of Columbia

Need assistance fixing my washer

Hi my name is Israel. I tried calling to customer service number with no success. My washer rubber seal is tore up. Please, can someone reach back. I want to get it fixed. My email address is: bigzazu@***.com. I can be reached anytime. I am also trying to figure out if I have any warranty on the my Kenmore washer.
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