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We purchased a new matching washer and dryer from Sears in March of 2017. The configuration of the exhaust was wrong on the dryer so it had to be replaced. The dryer was out of stock so we had to wait for the new stock to come in. When the new stock came in it was a...
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#1088588
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My 2015 washing machine was on the fritz . I scheduled a repair and the repairman diagnosed the problem and ordered the part for me to install when it arrived, that was 13 days ago. Still no part. Spoke with customer service and was told they couldn't find the part....
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1.0
#1088374
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We bought a Kenmore Elite French Door/Bottom Freezer September 2015. We also bought the Master Protection Plan (waste of money). First the ice maker quit. NOW the ENTIRE refrigerator won't work. Sears will NOT come out and fix it until over 2 weeks from now. I cannot...
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1.0
Kenmore, New York
I didn't like
  • Do not honor their warranty
  • Nobody contacted me about my concern
  • Do not value customers
#1074381
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Kenmore - Warranty problems!!!

Kenmore
#1089214
1.0
Worst customer service I have ever experienced with water heaters. Go with Rheem or anything other than Kenmore. Product is garbage, customer service is garbage, warranty department is garbage. The last lady I spoke with was very rude, and did nothing but give me the run around.
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Kenmore - Great

Kenmore
#1088801
I've own kenmore applainces for 50 years no ptoblem wore them out
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Short Review on June 08, 2016

Kenmore
#862453
1.0
Simply the worst company I have ever had the displeasure of dealing with.
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Kenmore Grill Review

Kenmore
#819536
1.4
Kenmore grill model number 119.16144210, i bought in 2013, and took the cover off the grill to cook these last past couple days and the inside was completely rusted out. Sears and kenmore said they wont do a thing, outside looks brand new because i took care of it but inside totally damaged to rust. Last time i buy a kenmore!
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I bought a Kenmore elite duel fuel range and had the board burn out only to find it could not be replaced. Long story short we bought the same model because it fit the hole where the original stove sat. When the new stove was installed the first thing we noticed was...
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2.0
#1069793
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Ever since we bought a washer in October 2016 we began to have problems to the point where within 7 months they have come to the house over 7 times putting new parts constantly at no avail. I have called sears & Kenmore numerous times and we constantly get an Indian or...
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1.0
I liked
  • If i could give them a zero i would
#1060930
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I saved up forever to buy a brand new kenmore washer and dyer from sears.com. I bought it brand new thinking it would last. I have children so having clean clothes is important to my family. I put my trust and all of my money into sears and I got screwed. My washer...
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1.0
#1040056
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We purchased a microwave/oven unit in 2012 with extended warranty. The first one had to be replaced because the microwave door did not work properly. Basically it's worked fine until recently, when the microwave just went off with an error message. We are still under...
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1.5
Product
I didn't like
  • Does not honor extended warranty
#1038567
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I bought a Kenmore washer and dryer for my parent's. Just after the warrantee was up the plastic handle broke off. They do not use it much. It is a poorly designed product. When i called them about it they wanted to charge me $79 just to come out. Just for the same...
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1.0
#1030195
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I need a new thermostat in my 8 year old refrigerator. It appears as though the part is on backorder for THREE MONTHS...I have been without a fridge for 6 weeks now..... I have contacted Kenmore ONLINE THREE TIMES and have had NO REPLY....ZERO....ZIPPPPP! I expect...
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1.0
I didn't like
  • Nobody contacted me about my concern
  • Having to wait three months for a part
  • Living three months without a fridge
#1026627
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Contact Kenmore

Headquarters Address:
Sears Brands, LLC
Sears Holdings Management Corporation 3333 Beverly Road
Hoffman Estates, IL 60179
Phone:
(800) 549-4505
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I bought a kenmore range and a kenmore elite side by side refridgerator with the extended warrenty in 2013 and had nothing but problems with the range since i had it. I called the tech out about 6 times and told him if you turn any of the eyes on high and turned them...
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Anonymous
Mnorwood

Still waiting. No resolve yet. Sears will not stand behind their products. Even if you buy a warranty.

1.0
I didn't like
  • Lack of customer service
  • Poor customer service
  • Bad service
#1016149
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